OUR POLICES

APPOINTMENT POLICIES

Appointments can be made online, by calling, or through texting. We do not accept appointments by e-mail or social media.

At Rifa Beauty we strongly recommend booking an appointment. Clients are encouraged to take advantage of our Online Booking System or to contact us at the earliest convenience. For booking we require our client’s full name, phone number and email as all appointments are confirmed with a reminder via email and text message the day before the appointment.

ARRIVAL TIME

To ensure ample prep time and a comfortable experience for our clients, we recommend an arrival time of 10 minutes prior to the scheduled appointment. If clients anticipate being late for the appointment, they are required to contact us as soon as possible. We are pleased to accommodate our clients the best way possible and will make every effort to make alternate arrangements. If you are late for an appointment, it may be necessary to reschedule. Your technician will do her best to accommodate you. In order to ensure the best service and experience, we encourage you to come on time.

LATE / TARDY POLICY

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your lateness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.

Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!

NO-SHOWS AND LAST MINUTE CANCELLATIONS

When an appointment is booked, this time slot has been specifically reserved for the client. Therefore, other appointment requests for the same time slots are turned away. In the event that clients fail to arrive for their scheduled appointment or cancels with minimal notice, the system will automatically block these clients from future bookings unless a valid credit card is provided upon the next booking request.

We ask that you provide us with 24 hours notice of cancellation. However, we recognize that not all of life’s unexpected events come with advance notice. As a courtesy, please remember to call us as soon as you know that you will be unable to make your scheduled appointment and we’d be happy to rebook it for you. Our employees depend on you to respect their availability, please make every effort to arrive for your scheduled time. Thank you for respecting our staff.

REFUND POLICY –SERVICES ONLY

If a guest is not satisfied with the service, they may let the salon manager know within 48 hours of the service received. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.

CUSTOMER SATISFACTION

We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately before you leave our salon. Our Salon also offers free touch-ups within the first 48 hrs after any service should you not be completely satisfied. We would also appreciate your feedback. Feedbacks are always welcomed at our front desk, by email or in person. This way we can continue to make your each and every visit, the very best.

GUARANTEE SERVICE

We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 48 hrs of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 3 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis and service charges may apply.

TRAINING POLICIES

    • Training registrations will not be confirmed until registration is complete and billing information is received in full along with non transferable and non refundable deposit of $150, the balance training fee is due on the day of training before starting training class and the deposit is deductable from your original course fee.
    • Strictly no refund of any training fee once the training has begun.
    • Please submit all cancellation requests within 14 calendar days of registration and no later than 7 days prior to the scheduled course date, advance deposit are not refundable but our policy will allow one free re-scheduling.
    • No shows and cancellations not made within the specified cancellation period will incur the full deposit.
    • Rifa Beauty Consulting reserves the right to cancel any training course in such case notice will be provided with the option to reschedule for a future course date.
    • Rifa Beauty Consulting is not responsible for any expenses incurred by the customer if a training course is cancelled.
    • If a training class is cancelled due to any unforeseen circumstances such as weather or natural disaster, the customer is entitled to one reschedule for a future training course.
    • Due to a limited number of available seats in our training programs, the training deposit guarantees a space for you on the chosen date. The deposit is therefore non-refundable and non-transferable.
    • The training certificate to be picked up on the 4th week after the completion of the selected course only after the student has submitted 3 full set pictures of individual practices done. Also, a recommendation letter by Email from an actual customer has to be received by Rifa Beauty Consulting at info@rifabeauty.com or rifabeautyconsulting@gmail.com . The certificate can be mailed with regular Canada post and the training center hold no responsibility in case of loss or damaged. A new certificate can be issued for $25 and must be picked up.
  • For a training date change, you must advise us 10 days prior to the training date otherwise an administration fee of 100.00 $ will be automatically added to your training balance. In a case of a cancellation, you must advise the training department 15 days prior to the training date – the deposit is held permanently, if the customer wishes to register to a training program in the future another deposit will be required.

CHILD SAFETY POLICY

We love children and we hope you understand that we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.

JEWELRY & PERSONAL ITEMS

We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.

FORM OF PAYMENT

We reserve the right to change prices and services at any time without notification. We accept Visa and MasterCard and cash. Sorry, we do not accept Discover, American Express, or personal checks