Appointments can be made online, by calling, or through texting. We do not accept appointments by e-mail or social media.
At Rifa Beauty we strongly recommend booking an appointment. Clients are encouraged to take advantage of our Online Booking System or to contact us at the earliest convenience. For booking we require our client’s full name, phone number and email as all appointments are confirmed with a reminder via email and text message the day before the appointment.
To ensure ample prep time and a comfortable experience for our clients, we recommend an arrival time of 10 minutes prior to the scheduled appointment. If clients anticipate being late for the appointment, they are required to contact us as soon as possible. We are pleased to accommodate our clients the best way possible and will make every effort to make alternate arrangements. If you are late for an appointment, it may be necessary to reschedule. Your technician will do her best to accommodate you. In order to ensure the best service and experience, we encourage you to come on time.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your lateness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and compliance with our policies. See you soon!
When an appointment is booked, this time slot has been specifically reserved for the client. Therefore, other appointment requests for the same time slots are turned away. In the event that clients fail to arrive for their scheduled appointment or cancels with minimal notice, the system will automatically block these clients from future bookings unless a valid credit card is provided upon the next booking request.
We ask that you provide us with 24 hours notice of cancellation. However, we recognize that not all of life’s unexpected events come with advance notice. As a courtesy, please remember to call us as soon as you know that you will be unable to make your scheduled appointment and we’d be happy to rebook it for you. Our employees depend on you to respect their availability, please make every effort to arrive for your scheduled time. Thank you for respecting our staff.
If a guest is not satisfied with the service, they may let the salon manager know within 48 hours of the service received. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.
We feel that every client deserves the highest level of satisfaction. Should you not be satisfied with your service please let us know immediately before you leave our salon. Our Salon also offers free touch-ups within the first 48 hrs after any service should you not be completely satisfied. We would also appreciate your feedback. Feedbacks are always welcomed at our front desk, by email or in person. This way we can continue to make your each and every visit, the very best.
We always want you to be 100% satisfied with your services. If you are not 100% satisfied we ask that you contact us within 48 hrs of your appointment so that we may schedule you to have your services corrected free of charge. Any issues reported longer than 3 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis and service charges may apply.
We love children and we hope you understand that we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. Your understanding is greatly appreciated.
We cannot be responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories.
We reserve the right to change prices and services at any time without notification. We accept Visa and MasterCard and cash. Sorry, we do not accept Discover, American Express, or personal checks